Case Story - Localion Cloud

Localion ® Cloud for SAP and FSM



Plan reliable field service appointments with the best traffic information - self-learning, predictive and in real time


Optimise customer contact times by connecting your FSM with real traffic events


Create accurate arrival time forecasts that include the respective vehicle type


Inspire your mobile sales force with intelligent dynamic routing of the latest generation

Maximise the effectiveness of your SAP FSM solution by integrating Localion - the best location intelligence platform in FSM.

Would you like to know more about the Localion Cloud in the area of Smart Routes for SAP FSM?

Initial situation

SAP Field Service Management takes numerous framework conditions into account when scheduling the field service.

Journey times - as an important planning variable - are thereby mapped by static routing services that do not include forecasts of the traffic situation for the planning period. This can lead to service staff running into foreseeable disruptions on their way to the site (highly congested roads, typical rush-hour traffic jams, road works, etc.), which can lead to schedule delays or even require rescheduling.


With the product Localion® Smart Routes for SAP FSM, Localion offers an alternative routing service that provides current and predicted real travel times for planning within SAP FSM.

The basis is our high-performance cloud into which we incorporate the highest quality historical and real-time traffic data available on the market. Such data streams are mainly used in the automotive industry for dynamic navigation and are now available for most countries in the world. If the customer wishes, additional services can be booked such as weather, search times for parking spaces, etc.

Service package

SAP customers can obtain Localion Smart Routes for SAP FSM directly from Localion. The connection is very simple and takes place in the backend within the SAP FSM configuration.